800+
Moves Completed
100%
Fully Insured
275+
Locations Covered
4.9★
Average Google Rating
What we do

Removal services for every situation across Rochester, Medway and Kent

Whether you are moving a one-bedroom flat in Chatham or a large family home from Rochester to Canterbury, our experienced removal team handles every detail with care and professionalism. We operate seven days a week across the whole of Kent and offer a full range of removal services to suit every situation and budget.

Why choose us

The removal company Medway and Kent families trust

We built Medway and Kent Removals on a simple principle: do what you say, treat every customer's belongings with genuine care, and be completely honest about pricing. Five years and over 800 successful moves later, that principle has not changed.

🛡

Fully insured on every single move

Every removal we carry out is covered by comprehensive goods-in-transit insurance and full public liability insurance. Your belongings are protected from the moment our crew arrives at your door until the final item is placed in your new property. Unlike some smaller operators, our insurance covers the full replacement value of your possessions, not just a fraction of it. We carry this documentation with us on every job and are happy to show you proof of cover.

💷

Honest, fixed-price quotes with no hidden costs

When we give you a quote, that is the price you pay. There are no additional charges on moving day for stairs, parking delays, heavy items or extra time. Before we quote, we take the time to understand exactly what you need: the size of your property, the volume of belongings, any specialist items, parking access at both addresses, and whether you require packing, storage or furniture assembly. Our quotes are detailed, accurate and fixed.

👥

Trained, background-checked removal professionals

Every member of our removal crew is background-checked before they join the team and trained to our high standards of careful handling, methodical loading, proper furniture wrapping and safe manual handling. Our team is professional, punctual and courteous. They understand that moving day is stressful, and they work hard to make it as smooth as possible. Many of our crew members have been with us since we started and bring years of experience to every job.

📍

Genuinely local and deeply familiar with Medway

We are based at 47 Knight Templar Way, Rochester, ME2 2ZE. This is not just a registered address. This is where we operate from every day. We know every postcode in Medway, every one-way system in Rochester and Chatham, the parking restrictions in Gillingham, the narrow roads in Strood and the access challenges in high-rise blocks across the area. That local knowledge means fewer delays, better route planning and a smoother moving day for you.

Punctual, reliable and communicative throughout

We understand that on moving day, time is everything. Your solicitor has a completion window, the estate agent has a key handover time, and you have a family to coordinate. Our teams arrive at the agreed time, every time. We provide a pre-move confirmation call the evening before your move, and you can reach us directly by phone throughout the day. If anything changes, we communicate immediately and adjust the plan accordingly.

Consistently 5-star rated across Google and Trustpilot

Our reputation is built on the experiences of real customers in Rochester, Chatham, Gillingham, Maidstone, Gravesend and across the whole of Kent. We have maintained a 4.9-star average rating across over 200 Google reviews because we genuinely care about getting every move right. When something goes wrong, we take responsibility and fix it. When everything goes to plan, which it almost always does, our customers remember us and recommend us to their friends and family.

Local knowledge

Why a locally based Rochester removal company makes a real difference

Choosing a removal company that is genuinely based in your area is one of the most important decisions you can make when planning a move. Here is why our Rochester base gives you a real advantage.

We know Medway inside out

Medway is a complex area to navigate. Rochester city centre has restricted parking zones and narrow medieval streets around the High Street. Chatham has busy one-way systems and limited access near the Pentagon Shopping Centre. Gillingham has a dense residential street network with frequent parking challenges. Strood has its own traffic flow patterns, particularly around the bridge and retail areas. Rainham and the outer Medway estates present different challenges again.

Our crew knows all of this because they live and work here. We do not rely on sat-nav to navigate Medway on moving day. We plan routes in advance based on real local knowledge, and we know where to position the van to give the most efficient access without disrupting your neighbours or causing parking issues.

This local expertise saves time, reduces stress and means your moving day runs smoothly from the moment we arrive to the moment we leave.

Responsive and available when you need us

Being based in Rochester means we can respond quickly to new enquiries, visit your property for a survey if required, and be on-site promptly on moving day. We are not a large national company operating out of a central dispatch centre. When you call us, you speak to a real member of our local team who knows the area you are moving from and the area you are moving to.

Our local base also means lower travel costs for moves within Medway and the surrounding Kent area. We do not charge excessive call-out fees or travel supplements for local moves because our depot is already close to where you need us.

Whether you are moving within Rochester, relocating from Medway to Maidstone, or making a long-distance move from Kent to another part of the UK, you will find our local knowledge and genuine commitment to customer service make all the difference.

How it works

Getting your removal booked in three simple steps

We have designed our booking process to be as simple and stress-free as possible. You should be focused on your new home, not spending hours getting quotes or filling in complicated forms.

1

Request your free quote

Fill in our short online form or call us on 01634 570 000. Tell us about your move: where you are moving from and to, the size of your property, your preferred date, and any special requirements such as packing, storage, piano removal or furniture assembly. We review all enquiries personally and respond with a detailed, fixed-price quote, usually within 60 minutes during business hours. There is no obligation and no pressure.

2

Confirm your booking

Once you are happy with the quote, simply confirm your booking with a deposit to secure your moving date. We will send you a full booking confirmation by email detailing everything that is included, the start time, our crew details and our contact number for the day. In the run-up to your move, we carry out a pre-move courtesy call to confirm all details and answer any last-minute questions you may have about the day.

3

We handle everything on moving day

On the day of your move, our crew arrives at the agreed time with the correctly sized vehicle, all necessary equipment and a can-do attitude. We protect your floors, doorframes and furniture, disassemble anything that needs taking apart, load methodically and carefully, transport your belongings safely to your new property, unload and reassemble furniture as required, and place items in the correct rooms. We do not leave until you are completely satisfied with the job.

Moving tips

How to prepare for your removal day

A well-prepared move is a smooth move. Here is our practical guide based on hundreds of removals across Medway and Kent.

📅

Book as early as possible

The most sought-after moving dates in Medway are end-of-month Fridays, particularly during the summer school holiday period between July and September. If your completion date or tenancy end date falls around these times, book your removal as soon as you have an agreed date. Leaving it too late could mean your preferred date is not available. We recommend booking at least 4 to 6 weeks in advance for peak periods.

📦

Start packing non-essentials early

Begin packing items you do not use regularly at least two weeks before your move. Books, ornaments, out-of-season clothing, spare bedding, DVDs and decorative items can all be boxed up well in advance. Label every box clearly with the contents and the room it belongs in at your new property. This makes unloading far faster and ensures nothing ends up in the wrong room. If you have booked our packing service, we will advise you on exactly what to prepare beforehand.

🕔

Arrange parking for the removal van

One of the most common causes of delay on moving day is inadequate parking for the removal vehicle. Contact your local council well in advance to arrange a parking suspension if needed, particularly in busy Medway streets where double yellow lines or permit zones are common. In Rochester city centre, Chatham High Street and parts of Gillingham, this is especially important. We can advise you on the van size we will bring so you can arrange the correct amount of space.

🏠

Prepare your new property in advance

If possible, visit your new property before moving day and plan where your main items of furniture will go. Take measurements of doorways, stairwells and rooms so you know in advance if any large items need to be dismantled to fit through. This avoids expensive delays on moving day. Share your floor plan or room preferences with our crew at the start of the day so they can place items in the right rooms first time without having to move them again.

Coverage

Serving Rochester, Medway and all of Kent

Based in Rochester ME2, we carry out removals throughout the entire Medway area and across every corner of Kent. From Dartford and Swanley in the north-west to Margate and Dover in the east, we cover the whole county.

🏙 Medway and Rochester

RochesterChathamGillinghamStroodRainhamHallingCuxtonSnodland

🌿 West Kent

MaidstoneTonbridgeSevenoaksSwanleyWest MallingAylesfordLarkfieldTunbridge Wells

🏭 North Kent

GravesendDartfordNorthfleetSwanscombeEbbsfleetHighamWrothamBorough Green

🌾 Central and East Kent

SittingbourneFavershamCanterburyWhitstableHerne BayMargateRamsgateBroadstairs
View full area coverage and postcodes →
Customer reviews

What our customers across Medway and Kent say about us

We have completed over 800 removals across Rochester, Medway and Kent since 2020. Here is what some of our customers have said.

★★★★★

"From the initial quote right through to the team leaving our new home, Medway and Kent Removals were outstanding. They arrived exactly on time, worked quickly and carefully, and treated everything as if it were their own. Moving from Chatham to Maidstone could have been a nightmare but they made it completely stress-free. I would recommend them without hesitation to anyone in Kent."

SC
Sarah C.
Chatham, ME4
Google Review ✓ Verified
★★★★★

"We used Medway and Kent Removals for our office relocation in Rochester. They worked over a Saturday to avoid disrupting our team during the week. Everything was labelled, tracked and placed exactly where we needed it in the new office. Absolutely nothing was damaged, the price was exactly what they quoted, and the whole thing was done faster than we expected. Genuinely first class."

JT
James T.
Rochester, ME1
Google Review ✓ Verified
★★★★★

"The packing service was exceptional. The team carefully wrapped every single item including some very fragile antiques and my grandmother's mirror that I was really worried about. Everything arrived in our new home in Gillingham in perfect condition. They were professional, polite, incredibly careful and great value for money. I cannot recommend them highly enough."

ER
Emma R.
Gillingham, ME7
Google Review ✓ Verified
Common questions

Frequently asked questions about removals in Rochester and Kent

Answers to the questions we are asked most often by customers planning a move in Medway and across Kent.

The cost of a house removal in Rochester and Medway depends on several factors: the size of your property, the total volume of belongings, the distance between your current and new address, parking access at both properties, whether you require a packing service, and whether any specialist items such as pianos or large safes are involved. As a general guide, a typical 2-bedroom local move within Medway starts from approximately £350 to £550. A 3-bedroom move starts from around £550 to £850. A 4 or 5-bedroom move can range from £900 upwards depending on the specific requirements. We always provide a detailed, itemised, fixed-price quote before you commit to anything. Call us on 01634 570 000 or fill in our online form and we will get back to you usually within the hour.
Yes, absolutely. We carry comprehensive goods-in-transit insurance covering the full replacement value of your belongings during the move. We also carry full public liability insurance. Both policies are active on every single move we carry out, from a small man and van job in Strood to a large family home relocation from Rochester to Edinburgh. We are happy to provide proof of our insurance documents on request. In the extremely unlikely event that an item is damaged during your move, we handle the claim promptly and fairly. We do not make excuses or make you fight for compensation.
Yes. While our depot and base is at 47 Knight Templar Way, Rochester, ME2 2ZE, we carry out removals throughout the entire county of Kent. This includes Chatham, Gillingham, Strood, Rainham, Maidstone, Bearsted, Aylesford, Larkfield, West Malling, East Malling, Gravesend, Northfleet, Dartford, Swanley, Swanscombe, Ebbsfleet, Borough Green, Wrotham, Tonbridge, Tunbridge Wells, Sevenoaks, Hildenborough, Sittingbourne, Faversham, Queenborough, Sheerness, Isle of Sheppey, Canterbury, Whitstable, Herne Bay, Margate, Ramsgate, Broadstairs, Sandwich, Deal, Dover, Folkestone, Ashford and many more. We also cover long-distance removals to anywhere in Great Britain including London, Birmingham, Manchester, Leeds, Sheffield, Bristol, Cardiff, Edinburgh and Glasgow.
We recommend booking your removal as soon as you have an agreed completion or tenancy end date. For moves on end-of-month dates, particularly Fridays and Saturdays, and for moves during the summer school holiday period from mid-July to early September, we recommend booking 4 to 6 weeks in advance as demand is very high and dates fill up quickly. For moves at quieter times of year, you may be able to book with less notice. If your move is urgent due to unexpected circumstances, call us directly on 01634 570 000 and we will do everything we can to accommodate you, even at short notice.
Our professional packing service includes everything you need to get your belongings safely boxed and ready to move. Our trained packing team uses high-quality double-walled cardboard boxes in multiple sizes, bubble wrap, white tissue paper, foam wrap, packing peanuts for fragile items, wardrobe boxes so your hanging clothes move on the hanger, mattress bags, sofa covers, and specialist wrapping for mirrors, artwork, televisions and delicate ornaments. All materials are included in the packing service price. We label every box clearly with contents and destination room. We can pack your entire property the day before or on moving day, or we can offer a part-packing service for just your kitchen, fragile items or specific rooms. We can also supply materials only if you prefer to pack yourself.
Yes. We have extensive experience moving pianos of all types including upright pianos, baby grand pianos and grand pianos within Rochester, Medway and across all of Kent. Piano moving requires specialist equipment including piano skates, stair-climbing trolleys and stair-walking boards, as well as a sufficient number of trained crew members who understand the correct techniques for lifting and manoeuvring a piano safely around corners, through doorways and up or down stairs. Always mention a piano when requesting your quote so we can ensure we bring the correct equipment and allocate the right number of crew members.
Yes. Our removal crew is trained and fully equipped to disassemble large pieces of furniture before the move and reassemble them in your new property. This includes bed frames, all sizes of wardrobes, dining tables, office desks, shelving units, bookcases and most types of flat-pack furniture including IKEA and other common brands. We bring all the necessary tools with us. Please mention any furniture that will need disassembly when you request your quote so we can allow sufficient time and check we have the right tools for your specific items.
Yes. We offer both short-term and long-term secure storage solutions for situations where there is a gap between your moving-out date and your moving-in date. This is very common when a property chain is delayed, when a new build is not yet complete, when renovation work needs to be done before you move in, or when you are downsizing and need time to decide what to keep. Your belongings are stored in a secure, dry, pest-controlled facility near Rochester with 24-hour monitoring. All items are catalogued when they arrive and are insured throughout the storage period. Storage can be booked as a standalone service or combined with your removal.
The duration of a removal depends on the size of the property, the volume of belongings, access at both addresses, the distance between the two properties, whether parking is straightforward, and whether packing, disassembly or reassembly is required. As a rough guide, a 1 to 2-bedroom local move within Medway typically takes 3 to 5 hours. A 3-bedroom move takes 5 to 8 hours. A 4 or 5-bedroom move can take 6 to 10 hours or more. We always give you a realistic time estimate as part of your quote so you can plan your day accordingly, including key collection times and any other appointments.
We accept payment by BACS bank transfer, cash and all major credit and debit cards. For confirmed bookings, we require a deposit at the time of booking to secure your moving date. The deposit amount is stated clearly in your quote. The remaining balance is payable on the day of the move, either before we begin or upon completion depending on the job. All payment terms are clearly set out in your booking confirmation and we never ask for full payment upfront before the move has taken place.
Yes. All of our removal crew members are background checked before they join the team. They are trained in professional manual handling techniques, correct furniture wrapping and protection methods, safe and methodical van loading, and customer service standards. We do not use casual or agency labour for our removals. Every member of our core team has been with us for a significant period and brings real experience to every job. You can feel completely confident about who is in your home on moving day.
Yes, absolutely. A significant proportion of the moves we carry out in Medway involve flats without lifts, including high-rise and mid-rise blocks across Chatham, Gillingham and other parts of Medway. Our crew is trained and physically capable of carrying all sizes of furniture and boxes up and down multiple flights of stairs safely and efficiently. Please mention the floor level and whether there is a lift when you request your quote, as this affects the time required and therefore the price.
Property completions in Medway and Kent can and do change, sometimes at short notice. If your completion date changes, contact us as soon as you know. We will do everything we can to accommodate the new date. If we have availability on your new date, we will simply move the booking at no charge. If the new date is not available, we will work with you to find the closest alternative. We understand that date changes in property transactions are rarely the buyer or seller's fault, and we always try to be as flexible as possible in these situations.

Ready to book your removal in Rochester or Medway?

Get your free, detailed, no-obligation quote today. We respond within 60 minutes during business hours and are available 7 days a week.

Open Mon to Fri 7am to 7pm, Sat 8am to 5pm, Sun 9am to 2pm