We are Medway and Kent Removals, a fully insured, independently operated removal and relocation company based at 47 Knight Templar Way, Rochester, Kent, ME2 2ZE. Since 2020, we have been helping families and businesses across Medway and Kent move with confidence, care and complete peace of mind.
Medway and Kent Removals was founded in Rochester with a straightforward purpose: to provide the kind of removal service that families and businesses in Medway deserved but were not getting from the options available to them at the time. The founders had both personal experience of poor removals and had heard countless stories from friends and neighbours about late arrivals, hidden charges, damaged belongings and companies that were impossible to reach once a problem arose.
The vision was simple. Build a removal company that does what it says, turns up when it says it will, charges what it quotes, handles every item with genuine care, and communicates openly and honestly throughout the process. A company that treats moving day as the significant and important event it is for the customer, not just another job to be processed as quickly as possible.
We started with a single vehicle and a small but experienced crew. We focused exclusively on doing every job right, however long it took. The reviews came in. The word of mouth spread. Customers who used us once came back for their next move and recommended us to their friends and family. We grew steadily, adding vehicles and crew as demand increased, but always maintaining the same standards that made us successful in the first place.
Today, Medway and Kent Removals is a well-established, highly regarded removal company serving the whole of Kent. We have completed over 800 moves since our founding and maintain a 4.9-star average rating across Google and Trustpilot. We are proud of what we have built, and we are equally proud of the community we serve.
Our mission is to make moving home or moving office in Kent as stress-free, as smooth and as straightforward as possible for every single customer. We believe that a well-planned, well-executed move with a professional, trustworthy team should not be a luxury. It should be the standard. And we are determined to set and maintain that standard across everything we do, on every move we carry out, for every customer we serve.
We make decisions based on what is right for the customer, not what is easiest or most profitable for us. If a move is going to take longer than planned, we stay and finish it properly. If an item needs extra care, we take the time to give it that care. If something goes wrong, we take responsibility and fix it. This principle of doing the right thing is not just a statement on a page. It is how we operate every day.
We have deliberately chosen to grow Medway and Kent Removals at a pace that allows us to maintain the quality of service we are known for. We have not chased volume by cutting standards or over-promising and under-delivering. Every additional vehicle we have added and every additional crew member we have trained has been done with the same care and attention to quality that we applied when we started with our first van.
These are not words on a wall. These are the things we genuinely believe, and the standards we hold ourselves and our team to on every move we carry out.
Reliability is the foundation of everything we do. We arrive when we say we will. We bring the crew and equipment we agreed. We do the job that was agreed at the price that was quoted. We do not make excuses for things that could have been planned for. We do not drop customers when a better-paying job comes in. In an industry where unreliability has unfortunately become common, our consistent reliability is one of the things our customers value most and talk about most often in their reviews.
Everything in your home represents something to you. The inherited furniture piece you cannot replace. The fragile ornament your children made. The piano that has been in the family for generations. We treat every item as if it were our own, because we understand that belongings carry significance far beyond their financial value. Our crew is trained in careful handling, proper wrapping and methodical loading because we take this responsibility seriously. Damage rates on our removals are extremely low because we invest time and effort into doing it properly.
We do not have hidden charges. We do not use vague estimates designed to look competitive until moving day when the real costs emerge. We do not promise things we cannot deliver. Our quotes are detailed and accurate, covering every aspect of the move we have discussed. Our booking confirmations are clear and comprehensive. Our pre-move communications give you everything you need to know about what to expect. And when we are on-site, our team tells you exactly what they are doing and why. Transparency builds trust, and trust is the basis of the long-term relationships we have built with our customers across Medway and Kent.
We are not a national company with a branch in Rochester. We are a Rochester company that happens to serve the whole of Kent. The Medway area is where we are from, where we live and where we are invested. We care about the reputation of local businesses in our area, we support local suppliers and partners where we can, and we take pride in the role we play in helping people and businesses across the county make important transitions in their lives. Being local is not just a marketing message for us. It is who we are.
Our crew are the reason our customers come back to us and recommend us to others. Experienced, trained, professional and genuinely committed to doing excellent work on every job.
Dan has 12 years of experience in the removals industry across Kent and South East England. He is responsible for planning and coordinating every move we carry out, ensuring the right crew, the right vehicles and the right equipment are allocated to each job. Dan carries out site visits for complex or large removals and is the first point of contact for any operational queries. His meticulous planning approach is a key reason our moves run so smoothly.
Karen manages all customer enquiries, quotes, bookings and pre-move communications for Medway and Kent Removals. She is usually the first person you speak to when you contact us, and she is well known among our customers for her warmth, efficiency and genuine desire to help. Karen has an extensive knowledge of removal logistics and can give accurate, practical advice about all aspects of planning a move in Medway or across Kent.
Ryan leads our main removal crew and has been with us since near the beginning. With 8 years of hands-on removals experience, Ryan brings expertise, physical capability and a meticulous approach to every job he leads. He is particularly skilled at packing fragile items, navigating access challenges in difficult properties, and managing large and complex moves efficiently. Our customers who have Ryan on their moving day consistently give him the highest praise in their reviews.
Every removal carried out by Medway and Kent Removals is covered by comprehensive goods-in-transit insurance covering the full replacement value of your belongings, and full public liability insurance covering any damage to your property during the removal. We carry these policies on every job without exception.
This matters because a surprising number of smaller removal operators in the Kent area carry inadequate or no insurance. If your belongings are damaged by an uninsured or underinsured removal company, you have very limited legal recourse and may receive little or no compensation. With Medway and Kent Removals, you know you are fully protected on every move, however large or small.
We are happy to provide copies of our insurance certificates on request before you book, so you can verify our cover for yourself.
All of our removal crew members undergo formal manual handling training before they work on any removal job. They are trained in correct lifting techniques, correct two-person carry methods for heavy items, the correct way to use mechanical handling equipment such as trolleys and sack trucks, and the correct approach to navigating stairs, narrow doorways and other common challenges.
Beyond manual handling, our crew members are trained in furniture wrapping and protection methods, systematic van loading techniques, fragile item packing, and customer service standards. All crew members are background-checked before employment. We do not use casual or agency workers for our removal jobs.
Our drivers hold the appropriate licences for the vehicles they operate and have an excellent knowledge of Kent's road network gained through years of working across the county.
There are many removal companies operating in Kent and Medway. Some are good. Some are not. Here is an honest overview of the key differences between choosing us and choosing an alternative.
We never subcontract your removal to another company. Every move booked with Medway and Kent Removals is carried out by our own team, using our own vehicles and our own equipment. This is not always the case with larger national removal companies, which may pass your booking to a subcontractor in your area. When you book with us, you know exactly who will be turning up on your moving day.
The Kent removal market includes a number of uninsured or inadequately insured operators who offer very low prices but expose their customers to significant risk. If an uninsured crew damages your belongings or your property, you have very limited recourse. All of our removal jobs are fully covered by goods-in-transit and public liability insurance, which we can evidence on request. Never book a removal company without verifying their insurance.
We employ experienced, trained removal specialists, not casual labourers hired through agencies on moving day. Every member of our core team has been with us for a significant period and has been through our internal training programme. They know how to protect your floors, how to carry large items safely, how to pack a van correctly and how to treat a customer's home with respect. This consistency of quality is something our customers notice and comment on in their reviews.
Our quotes are detailed and fixed. We do not provide low estimates designed to win the booking and then add charges on the day for stairs, parking waits, extra time or heavy items. Every cost associated with your move is included in the quote we provide. If circumstances change materially after the quote is agreed, we discuss this with you openly before the move, not on the day itself when you have no practical alternative.
We operate a range of vehicles to ensure we always send the right-sized lorry or van for your move. We do not try to fit a 4-bedroom house into a transit van, and we do not charge you for a 7.5-tonne lorry when a Luton van would do the job efficiently. Our fleet includes transit vans suitable for man and van jobs, studio flats and single-item collections, Luton box vans with tail lifts suitable for 1 to 2-bedroom properties, and 7.5-tonne removal lorries suitable for larger family homes and commercial moves.
All of our vehicles are maintained to a high standard, are covered by commercial vehicle insurance, and are properly equipped for removal work with internal load restraints, tie-down points and floor protection. Our drivers hold the correct licences for the vehicles they operate.
Every removal vehicle is stocked with the professional equipment that our crew needs to carry out every job correctly. This includes padded furniture blankets in sufficient numbers to wrap all large items, cargo straps and internal load restraints, trolleys and sack trucks of multiple types, specialist stair-climbing trolleys for heavy items, piano skates and stair-walking boards for piano moves, floor protection sheets, door frame protectors, mattress bags, sofa covers, and tool kits for furniture disassembly and reassembly.
For moves that include our packing service, our crews carry a full range of packing materials including double-walled boxes in multiple sizes, bubble wrap, tissue paper, foam wrap, wardrobe boxes, TV boxes and all other materials required. None of this is charged as an extra for packing service jobs. It is all part of the service.
"I have used Medway and Kent Removals twice now, once for a move from Strood to Rochester and once for a move from Rochester to Maidstone. Both times the service was outstanding. Punctual, careful, efficient and great value. The team are genuinely good people who take real pride in doing the job properly. I would not use anyone else for a Kent removal."
"After a poor experience with a large national removal company on our previous move, we decided to go local this time and use Medway and Kent Removals for our move from Gillingham. What a difference. From the quote right through to the team leaving our new home in Chatham, everything was handled professionally and with genuine care. Our belongings were treated with respect and nothing was damaged. Highly recommended."
"Used Medway and Kent Removals for a long-distance move from Rochester to Manchester. I was nervous about a move that far but the team were professional throughout. They wrapped and protected everything beautifully, the van was packed incredibly efficiently, and everything arrived in Manchester in perfect condition. Fixed price meant no nasty surprises. Brilliant company."
Get in touch for a free, no-obligation quote. We are available 7 days a week and respond within the hour during business hours.